Payment Policy

1. Accepted Payment Methods

1.1 In-Store Payments (Available Now)

1.2 Online Payments (Launching 30 April 2026)

Our online store will be powered by Razorpay, India's leading payment gateway. You'll be able to pay using:

2. Currency

All prices on Proteinverse are displayed and charged in Indian Rupees (INR / ₹). We do not accept international currencies or process foreign exchange transactions at this time.

3. When You Are Charged

• Online prepaid orders: Payment is collected at the time of checkout, before the order is dispatched.
• Cash on Delivery: Payment is collected by the delivery partner at the time of delivery.
• In-store purchases: Payment is collected immediately at the counter.
• WhatsApp orders: Payment via UPI/bank transfer before dispatch, or COD where available.

4. Pricing

• All prices are inclusive of GST unless stated otherwise.
• Prices may change without prior notice. We honour the price displayed at the time you placed your order.
• Promotional discounts and coupon codes cannot be applied retroactively to past orders.
• We reserve the right to cancel orders where a pricing error is identified (e.g., a product listed at an incorrect price due to a system error). In such cases, a full refund will be issued.

5. GST & Invoicing

Proteinverse complies with India's Goods and Services Tax regulations:

• A GST-compliant invoice is generated for every purchase.
• Online orders: Invoice is emailed and included in the package.
• In-store purchases: Invoice provided at the counter.
• If you need a GST business invoice (for companies), provide your GSTIN at checkout or inform us before purchase.

6. Payment Security

Your payment information is handled with the highest security standards:

• Razorpay processes all online payments. They are PCI DSS Level 1 compliant — the highest level of payment security certification.
• We never store your full card number, CVV, expiry date, or banking credentials on our servers.
• All payment pages use 256-bit SSL encryption.
• UPI transactions are processed through your bank's secure infrastructure.
• 3D Secure (OTP verification) is enforced for card transactions as per RBI guidelines.

7. Failed Payments

If your payment fails during checkout:

• No charge is applied — failed transactions are not processed.
• If money was debited but the order was not confirmed, the amount will be auto-refunded within 5-7 business days by your bank.
• If the refund doesn't appear within 7 days, contact us with your transaction reference and we'll help resolve it with Razorpay.
• Common reasons for failure: insufficient balance, incorrect OTP, bank server downtime, network timeout.

8. Refund Timelines

For approved refunds (see our Shipping & Returns page):

Refund timelines depend on your bank's processing speed. If a refund is delayed beyond the stated period, contact us and we'll follow up with Razorpay.

9. Disputes & Chargebacks

If you have a payment dispute:

1. Contact us first — most issues can be resolved directly within 24 hours via WhatsApp.
2. If we cannot resolve the issue, you may raise a dispute with your bank or card issuer.
3. We cooperate fully with legitimate dispute investigations and provide transaction evidence as needed.

10. Contact for Payment Issues